Excelsior Hotel Ernst Am Dom Cologne

I had a fantastic stay at a fabulous 5-star hotel right by the picturesque cathedral. The location couldn't be better, just a short walk from the main station. The service was impeccable, with the breakfast staff even wearing white gloves. The breakfast spread was excellent, offering a wide variety of choices. My room was large and had a stunning view of the cathedral spires. The bathroom was spacious and the shower was one of the best I've ever had in a hotel. The hotel also had a top-floor steam and sauna, which added to the luxurious experience. I highly recommend this hotel for its class, service, and prime location.

The location of the hotel is absolutely fantastic. It is right opposite the fabulous cathedral, allowing for stunning views. it is located in the center of Cologne, making it convenient to explore the city. The room we stayed in was lovely, with a comfortable and spacious bed. The bathroom was also large and equipped with luxurious bath products. The staff were extremely friendly and accommodating, making our stay even more enjoyable. The breakfast offered a wide selection of delicious food. We were also able to take advantage of the gym and spa facilities, which were excellent.

We had to pay for internet access during our stay, which was unnecessary in this day and age. However, it was a minor inconvenience compared to the overall wonderful experience we had at the hotel.

The hotel's location was perfect, just a short walk from major attractions and public transportation. the staff was friendly and accommodating, providing excellent service throughout our stay. the room was beautifully appointed and spacious, with comfortable beds and luxurious amenities. the breakfast spread was delicious, offering a variety of options to suit all tastes.

Although the majority of the staff was wonderful, there were a few instances where we received incorrect information or experienced delays in check-in. It seemed like the hotel may have been understaffed, leading to some minor hiccups in service.

Convenient location near train station and cathedral. Spacious, well-equipped room with comfy bed. Helpful, friendly staff. Excellent breakfast buffet. Good WiFi.

This hotel had an excellent location, with the main attractions just across the street. We had a spacious room with a large bathroom and a comfortable bed. The staff were friendly and bilingual, ensuring smooth communication throughout our stay. The hotel also offered free and fast WiFi, which was a great convenience. Despite not dining at the hotel, we could tell that the food would have been great. The overall elegance and character of the hotel made our stay enjoyable.

There were some areas in need of attention, as our room showed signs of wear and tear.

Great historic ambience with cathedral views, central yet quiet, comfortable beds, welcoming staff, newspaper offered in the morning.

None.

The Excelsior Hotel Ernst Am Dom is an absolute gem in terms of its location, just near the train station, cathedral, and Christmas markets. The staff is incredibly polite and helpful, and the room we stayed in, the suite, was beyond our expectations. The luxurious and clean rooms were a delight, and the chamber maids were attentive in ensuring we had clean towels and bathroom facilities. Furthermore, the breakfast served at the hotel is absolutely delicious. If you're looking for a special and luxurious experience, I highly recommend staying at this hotel.

Felt like it was our own home, no complaints.

We had a simply luxurious stay at this exquisite hotel. the exclusive amenities, such as the Spa & wellness centre, Sauna, Jacuzzi, Massage and Turkish bath, truly impressed us. the service was impeccable - the staff attended to our every need. the room advantages were divine, from the comfortable bedding to the private facilities. the Restaurant exceeded our expectations, offering Special diet menus and superb cuisine.

Despite our overall positive experience, we did encounter one minor issue. the Bar/ Lounge area lacked atmosphere, and the Packed lunches left something to be desired.

We had a wonderful stay at this hotel. The location was perfect, right next to the central station and in the center of Old Town. We loved how charming and convenient it was, with easy access to the shopping district too. The breakfast was delicious and the staff was friendly and helpful.

Can honestly say there wasn't anything not to like.

Excellent location, friendly staff, wonderful room with great views, understated elegance, lovely upper lobby sitting area, and delicious breakfast.

Everything is what i need and want.

Early check-in and late check-out available. Upgraded room with spacious walk-in closet and well-equipped bathrooms. Enjoyed the view of the nearby cathedral. Luxurious gym and spa facilities.

We had an amazing city trip and our hotel experience was top-notch. the suite we stayed in was luxurious and well-equipped with all the comforts we needed. the staff went above and beyond to make our stay special, providing excellent service and helpful advice throughout our trip. the location was perfect, with easy access to transportation and key attractions in the city. Plus, the onsite restaurant was outstanding, offering delicious dining options.

I honestly can't think of any negatives about our stay. Everything was wonderful and exceeded our expectations.

Upon arrival, I was warmly greeted by the staff, who offered a refreshing welcome drink. the room was immaculately clean, and I felt extremely comfortable with the luxurious amenities provided. the spa and wellness centre exceeded my expectations with a range of facilities, including a Jacuzzi and massage services.

The Wi, Fi was not complimentary, which I believe should have been included, given the somewhat expensive room rates.

During my recent stay at Excelsior Hotel Ernst Am Dom, we were pleasantly surprised by the exceptional service we received. Upon arrival, we were warmly greeted by the staff and our room was ready, even though we arrived earlier than expected. We were also delighted to find that we had been upgraded to a spacious and luxurious room. The minibar in our room was stocked daily with complimentary beverages, which was a nice touch.

Although the air conditioning in the room could have been more effective, it was not a major issue. The Wi-Fi was a bit slow but still usable.